At Rafael Ridge, we are committed to providing excellent service and delivering your orders promptly. Below is a breakdown of our shipping policy:

1. Processing Time

• All orders are processed within 1-2 business days, excluding weekends and public holidays.

• Orders placed after 3 PM will be processed the following business day.

• During busy periods (e.g., holidays or sales events), processing may take a little longer, but we will notify you if any significant delays are expected.

2. Shipping Methods

• We offer a variety of shipping methods, including standard and expedited options.

• Shipping costs are calculated at checkout based on your location, the shipping method selected, and the size/weight of your order.

3. Delivery Time

• Delivery times vary based on the shipping method chosen and your location.

  • Standard shipping: Typically 5-7 business days.

  • Expedited shipping: Typically 2-3 business days.

• Please note that delivery times may vary due to weather, public holidays, or carrier delays.

4. Shipping Charges

• Shipping charges are calculated based on the delivery address and shipping method selected at checkout.

• Free shipping promotions may apply depending on the terms of the offer.

5. Order Tracking

• Once your order has shipped, you will receive an email with tracking information.

• If you do not receive tracking information within 2 business days of placing your order, please contact us.

6. International Shipping

• We currently offer international shipping to select countries. Shipping fees for international orders will be calculated at checkout.

• International customers may be subject to customs duties or taxes, which are the responsibility of the customer.

8. Damaged or Lost Items

• If your order arrives damaged or is lost in transit, please contact our customer service team immediately for assistance. We may require photos of the damaged product for claims.

9. Address Accuracy

• Please ensure that your shipping address is correct at checkout. We are not responsible for delayed or lost shipments due to incorrect or incomplete addresses.